Support & FAQ
Check the FAQ first. If that doesn't help, reach out by email.
Frequently asked questions
When do count and post limits reset?▾
Limits reset daily at 00:00 (Japan time). Guests (not signed in) have view-only access; cheering and posting require an account. Per-plan limits are as follows:
- Free (sign-in required): 10 topic posts / 300 cheers (30/topic)
- Pro ($9.80/mo): 1,000 topic posts / 3,000 cheers (300/topic)
- TopicSupport (cheer payments): purchased cheers are spendable beyond the daily limits
Is there a cap on cheers per topic?▾
Yes. Free accounts can cheer up to 30 times per topic per day, and Pro accounts up to 300 times. Cheers obtained via TopicSupport (paid) are tracked separately and let you keep cheering past the daily caps.
What is the Pro plan?▾
Pro is a paid plan at $9.80/month (tax included; launch price). It raises your daily limits for cheers (300 → 3,000) and topic posts (10 → 1,000) — 10x the Free tier. Payments are processed via Stripe and renew monthly.
I upgraded but Pro isn't showing up.▾
Signing out and back in often fixes this. If it still doesn't appear, please email lococount.official@gmail.com with a copy of your payment confirmation and we'll sort it out promptly.
How do I cancel Pro?▾
You can cancel anytime from My Profile using the "Manage / cancel subscription" button. Future charges stop immediately, and you keep Pro features until the end of the current billing period. We do not offer prorated refunds.
Can I get a refund?▾
Due to the nature of digital content, refunds are generally not available. However, if the service fails to work due to an issue on our end, we'll handle it case by case. Contact lococount.official@gmail.com.
I found an inappropriate topic.▾
Tap the topic to open its detail view and use the Report button in the top right. Our team will review it, and topics violating the terms will be removed without notice. Repeat offenders may have their accounts suspended or deleted. For reports outside the in-app flow, email lococount.official@gmail.com.
I'm not receiving the email verification code.▾
Check your spam folder. If you use a carrier email (docomo / au / SoftBank), allowlist lococount.com in your domain filter. If it still doesn't arrive, try Google sign-in or contact us.
I forgot my password.▾
From the sign-in screen, tap "Forgot password" to receive a reset code and set a new password.
I want to delete my account.▾
Self-service account deletion from My Profile is coming soon. For now, please email lococount.official@gmail.com from the address registered on your account. We'll verify your identity and process the deletion.
Still need help?
Drop us a line at the email below.
We typically reply within 2 business days.
* For billing questions, attaching a copy of your payment confirmation speeds things up.